Not only was our experience layered with racist undertones, they were indifferent towards the agent, the lobby restroom was closed off, the lobby AC didn't work, and smelled like hot curry. The owners/operators of the hotel displayed behaviors and attitudes towards my group that were not shown to the other, white guests attempting to check in.

I would not recommend that ANYONE, especially not a black person, stay at this hotel. Sadly, it changed the whole trajectory of the trip, causing us to miss out on going to Hersheypark. Thankfully, we were able to find 3 rooms in Lancaster. The hotels in the area were sold out due to a country concert at Hersheypark. The level of indifference and disregard was hurtful, especially since one of the people in my party heard a white hotel guest make a racist comment. They were ok with letting my group of black travelers be stranded without a place to stay. This Days Inn staff was the rudest staff that I have ever encountered. They then told the agent that they didn't have time to address it. I told them that was calling, so they picked up. While on hold with the agent, he called the hotel, and the hotel ignored the call. While I was standing to the side calling, at least 15 people of a different race entered the lobby and checked in with ease. I told him that I clearly had a confirmation email, but he rudely told me that I had to call. He then told me to get out of the line and call. I showed him the confirmation email, but he told me that I only had one room. The attendant said that I only had one room reserved. Once I arrived at the desk, I shared my name and confirmation info for 3 rooms and 12 guests. They also had the restroom blocked off, preventing patrons from being able to use it. Upon arrival, there was a long, slow-moving line in a lobby with no AC.

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